Below is a sampling of unsolicited comments.
From Customers:
“We love Lynne. We have dealt with north of 20 reps now and she is a standout. Good for you!”
“We’ve been treated like family ever since dealing with Werner Frank! Thank you to your staff for helping us get started.”
“We highly recommend Werner Frank. It’s always a pleasure doing business with them. Doug is such a great ally, one of the best, if not the best, rep we work with. He’s always so helpful, knowledgeable and accommodating. Questions are always answered and orders always processed quickly. One can only hope for such a great rep group!”
“Cheryl, what an amazing time we had in your showroom today! I cannot thank you enough for the time and wisdom you shared with my staff and I. Thank you for introducing me to new products that we are excited to offer in our new store! You are absolutely terrific and you truly made our day!”
“Lynne, I’m so thankful for how you look after me and my business. Not many people go that extra mile to work with us retailers. It’s always a joy to see you and work with you!”
“Your showroom is just the best; I always love ordering from Werner Frank!”
“Doug is a great worker & a pro at what he does.”
“Thumbs up for Lissa Scott! Very responsive, making a nice presentation today within 2 hours of my request, the day before a holiday. Well Done!”
“Thank you for being so wonderful & helpful, your showroom was the best find of our trip!”
“I want to call out Julian’s excellent service & attention. He definitely goes the extra mile to make sure we are successful!”
“Lynne, I’m so thankful for how you look after me and my business. Not many people go that extra mile to work with us retailers. It’s always a joy to see you and work with you!”
“Your showroom is always an inspiration!”
“Doug is a true professional, sincerely concerned about our success & consistently bringing us opportunities & ideas to help our business. His ideas & actions have definitely contributed to our extraordinary growth.”
“WOW! Susan, your packet emails are always 100% complete, the best I’ve ever received. I never have to bother you for another item; I really appreciate how easy you make it for me.”
“I’m very impressed that you keep me updated along with your regular customers. Thank you, that’s AWESOME customer service!”
“I am so very glad I found your showroom. From the moment I met Lynne and Cheryl, you and your company have gone above and beyond to work with me. Great product-great service!”
From Vendors:
“I have to tell you, you and your team are wonderful and seriously a world of difference!”
“In spite of traffic being clearly off, your group produced our best show in 11 years, thank you!”
“Just wanted to reach out and say excellent job on the orders, well done! I really appreciate all of your efforts!”
“I just received the show recap - that’s pretty darn good for our first show together! Thank you, clearly we’re a great match!”
“Congratulations on all the new accounts that were opened by your reps! You all had a GREAT season!”
“You have the best group of sales people I could ever hope to have!”
“Werner Frank always leads the rest of our rep groups, thank you for your consistent volume and growth.”
“Thanks to everyone at Werner Frank, we tripled our already very aggressive sales projection!”
“Your sales are up 21%, which makes 4 years in a row with significant increases. Keep up the great work.”
From Vendors about Specific Reps:
“I just wanted to tell you that I absolutely ADORE Bitsy! She is such a pleasure to deal with and her desire to help not just the customers, but us, is so wonderful, she’s a true team mate!”
“Julian, your integrity, honesty & all around professionalism impresses me… you are just a great guy!”
“Susan was a big help in Chicago. The business she’s bringing to the table is huge!”
“I have to give big props to Denise for opening this account. We tried for 3 years & never got it done... Denise delivered in a few weeks!”
“I forwarded a cold lead to Bitsy. I do this quite often with other reps and it rarely leads to anything. To Bitsy’s credit, she not only took initiative to contact the store owner, but she also made an appointment, presented the line and opened the account. Determination such as this is why she is running double-digit increases for in what is already a fairly mature territory.”
“Julian is on fire! I can’t tell you the last time we did anywhere close to this in NC.”
From Former Employees:
“I’m honored to have worked for a company whose honesty, integrity & professionalism are unquestioned. I commend Jessie & Michele for guiding the company through some of the toughest economic years in memory, & I particularly value the close & open relationship I have with both. What an extraordinary thing to experience, with an extraordinary company led by extraordinary people!”
“I want to thank the Frank family for giving me the opportunity to arrive at this stage of my life where I am truly living my dream. None of this would be possible without Werner’s far-sighted planning & Jessie & Michele coming into the business & keeping it thriving. I truly loved my job! For all of this I thank you.”